The Challenge
NextGen Banking grew through acquisition, inheriting half a dozen authentication systems, inconsistent access controls, and a fragmented identity story. With regulators tightening expectations and threat actors growing more sophisticated, the bank needed a zero-trust overhaul without disrupting 2 million customers.
Our Approach
We led a 10-month programme covering identity unification, device trust, continuous authorisation, and a modern data-security posture. A phased migration path kept every legacy customer signed in while the new platform took over behind the scenes.
Capabilities Delivered
- Passwordless authentication with FIDO2 and risk-based step-up.
- Continuous authorisation evaluating 40+ signals per request.
- Privileged-access management with just-in-time elevation for engineers.
- Centralised audit pipeline with 7-year tamper-evident retention.
Results
Security incidents fell 95% year over year. Authentication latency dropped 70% even with stronger checks in place. Internal audit cycles shortened from 6 weeks to 9 days.